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Please issue a refund. Not only did it not arrive but I paid customs two or three times. Please assist - I do not want a replacement, just a refund. This is only fair.
Many thanks, best regards from Tom G.
Dear Mr. Geiger,
Thank you for contacting. So glad to hear from you again! Wish everything of you goes very well!
There may be some problems of the mailbox. The email from you is missing. We will be highly appreciated if you can email us the payment voucher of the Order number C201991619548. Then we will figure out how to help you most.
Feel free to let us know if there is any help needed. We will try our best to help you anytime! For your happiness are our highest aim!
Have a great day!
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